Legal

At Phenomenex, your right to privacy and data security is a primary concern. That's why, when you visit Phenomenex.com, we help you maintain control over your personal data on the Internet. For a summary of our corporate-wide privacy guidelines, see Phenomenex's public statement on privacy below.

For more information about Phenomenex's privacy or information usage guidelines, contact us at webmaster@Phenomenex.com and put "privacy" in the subject line. The guidelines at this site are applicable only to this domestic website. Information submitted solely in a business capacity is not covered by these guidelines.

Your privacy is a primary concern to us at Phenomenex Inc. Our goal in expanding and clarifying our policy on the collection and use of customer data is to ensure the highest level of confidentiality and security. Let me emphasize that this policy is a corporate-wide policy, not limited to our growing online business.

When you provide your personal information to Phenomenex (such as name, address, phone number, company name, or the products you are shopping for or purchasing) we will not give or sell your individual information to any outside company for its use in marketing or solicitation without your consent. We will maintain the confidentiality of your personal information and it will be used only to support your customer relationship with Phenomenex. Additionally, internal practices help protect your privacy by limiting employee access to and use of customer data.

When Phenomenex asks for customer information, it is done with the goal of improving the relationship between Phenomenex and the customer.

At Phenomenex, we are helping you maintain control over your personal data while fostering the growth of a more interactive online environment. Our intention is to send e-mail only to customers or to individuals whom we believe have chosen to receive such e-mails. At any time, you have the right to 'opt out' of receiving future Phenomenex communications. And our Web site offers robust encryption technology to help protect the transmission of customer information over the Internet.

Cookies

What is a Cookie?

A cookie is a tiny piece of text asking permission to be placed on your computer's hard drive. If you agree, then your browser adds the text in a small file.

If you have set your browser to notify you before accepting a cookie, you will notice that Phenomenex.com requests a cookie to be set on your computer. The purpose of a cookie is to let us know when you visit our site. This cookie, by itself, only tells us that a previous Phenomenex.com visitor has returned. It doesn't tell us your e-mail address or who you are. If you want to give us that information later via some other means, that's your choice.

Why Are Cookies Persistent?

If the web server does not detect a Unique ID for your session, it will generate one and send it to the client in the form of a cookie. So, if you accept the cookie, you only get it once. If you do not accept the cookie, it will try to send you one with every hit until you accept it. This means every page and item on that page you request from Phenomenex.com will come with a cookie request unless you already have one.

Are All Cookies the Same?

No. On the Phenomenex.com site we have two kinds; temporary and log cookies. Temporary cookies are necessary to maintain the user session and tell our server which page to pull up next. The traffic log cookie tells us what pages are being used and which ones aren't. This helps us make improvements to the site to better meet your needs and cut down on pages that don't get used.

So What Does A Cookie Do For Me, The Visitor?

There are several immediate advantages on Phenomenex.com that you can see through the use of cookies. For example, the Phenomenex.com support area retains your support tags number between visits. When you return, you'll notice that the support tag numbers for your columns are already typed in.

When you are browsing in the store, you can add items to your shopping cart and return several days later to pick up where you left off, with the items still in the cart.

Also, special offers from ad banners and special access areas of the site will soon be easier to use with the cookie technology. Overall, cookies help us give you a better Web site to use, by letting us monitor what's working and what isn't through site traffic analysis. In the future, a cookie may allow you to tell us what information you prefer to read and what you don't. For example, if you're a biochromatographer, we can advise you on content specific to your interest.

Why Do I Need to Know This?

Because we want you to know why we ask you to accept a cookie. We want to be sure you understand that accepting a cookie in no way gives us access to your computer or any personal information about you. We know that a lot of people have concerns about cookies, but in talking with many of our users, we feel that the benefit we both gain from their proper use is worthwhile. We value the relationships we have with our customers and future customers, so we respect these concerns.